Refund policy
90-Day Money Back Guarantee
We want you to love your Sitzy. If you’re not happy with it for any reason, you can ask for a refund within 90 days of receiving your order.
How to start a return
- Contact us through our contact page (sitzy.shop/pages/contact) with your order number and the reason for the return. We reply within 48 hours.
- We’ll send you the return address and instructions. Returns sent without contacting us first can’t be accepted.
- Ship the item back with a tracked shipping method and send us the tracking number.
Return conditions
- Your Sitzy must be complete (both leg supports and all straps) and in good condition, apart from normal wear from trying it.
- If your order included a free carry bag, please send it back too.
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong.
Refunds
Once we receive and check your return, we’ll email you and refund your original payment method within 5 business days. Your bank may take a few more days to show it. Shipping costs are not refunded, except where the law requires it.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, contact us within 14 days of delivery with a photo or short video. We’ll send a free replacement or give you a full refund, whichever you prefer.
Digital products
The Sitzy Guide (e-book) is a digital product and can’t be returned once delivered. When it comes as a free gift, nothing is deducted from your refund.
EU and UK right of withdrawal
If you live in the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Just contact us within that period. This right is in addition to our 90-day guarantee.