Shipping policy
Processing time
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You’ll get an order confirmation email right away, and a second email with your tracking number as soon as your order ships.
Delivery time
Delivery takes 4-8 business days after shipping. During peak periods like Black Friday and Christmas, it can take a few extra days.
Insured Shipping
Every order ships with Insured Shipping for a flat €4.99, or the equivalent in your local currency, shown at checkout. It includes:
- Tracking from our warehouse to your door.
- A free reshipment or a full refund if your package is lost or arrives damaged.
Lost or delayed packages
If your tracking hasn’t updated in 10 days, or your order hasn’t arrived 20 business days after shipping, contact us and we’ll reship it at no cost or refund you. If tracking shows delivered but you can’t find your package, check with your neighbours and local post office, then contact us within 7 days and we’ll open a claim with the carrier.
Where we ship
We ship worldwide. Available countries are shown at checkout.
Customs and import taxes
Depending on your country, your order may be subject to import duties or taxes. These are the customer’s responsibility unless they’re shown as included at checkout.
Shipping address
Please double-check your address at checkout. If you need to change it, contact us within 12 hours of placing your order. We can’t be responsible for orders shipped to an incorrect address entered at checkout.
Digital products
The Sitzy Guide (e-book) is delivered digitally, with no shipping cost.
Questions?
Contact us through our contact page (sitzy.shop/pages/contact) and we’ll reply within 48 hours.